FAQ

If you choose to design the files, we recommend saving as a PDF file. You may also send the file in the following types: JPG, JPEG, TIF, TIFF, and EPS.

We prefer that you send PDF with embedded or outlined fonts. PDF files are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

Absolutely! After your purchase, you can contact us directly and we will be more than happy to provide templates to you. Template file types are JPG & EPS files.

When designing with a template, make sure your color space is CMYK & not RGB

Make sure to save the file as requested in the FAQ, email it
over to us & we will perform a “preflight” on it. What will happen?

• The file will be flattened & checked for transparency
  issues
• If the color space isn’t CMYK, we will convert it over to
  the color space
• If the file isn’t sized correctly, we will resize the file
  to the appropriate size.
• We will email you back a proof for your approval.

If we design the file, we will email you a proof for your
approval. If the file is provided by you, once our preflight checks are
completed, a proof will be emailed to you as well.

It’s important that we get approval on the files being
printed, we will NOT print anything without having written permission to do so.
Once the file has been approved, it will be sent to the press.

If you have any changes after the approval, you must contact
us immediately! We cannot guarantee the file hasn’t been printed yet, but if it
hasn’t been, we will stop production and move from there.

Once the file is approved, any issues related to typo’s
& sizing are no longer Trades Pro’s responsibility. If you discover an
issue after approval & the file needs to be reprinted, the full cost of the
job will be applied.

When ordering, there will be two turn times will be given to
you. Here is a breakdown of each:

The first “Turn around time” refers to the time it takes to
print the file. From the time that the order is submitted and approved, the clock
starts. We try our best to get these done before the turnaround time is up,
however, some jobs may take the whole time.

 

The second “shipping time” refers to the time in transit. While
our checkout screen is accurate for shipping according to UPS, this is out of
our control. We will provide a tracking number, however, if there are delays on
the carrier’s part, you will need to contact them regarding it.