Privacy Policy

Privacy policy


This Privacy Policy describes how Trades Pro Training collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact


After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@tradesprotraining.com or by mail using the details provided below:

Trades Pro Training Systems LLC
503 Plantation Park Dr

Suite A

Loganville, GA 30052

Collecting Personal Information


When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Minors


The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information


We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
  • [INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • [INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • [INSERT OTHER ADVERTISING SERVICES USED]
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information


We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis


Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Retention


When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making


If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
[Include the following section only if you sell personal information, as defined by the California Consumer Privacy Act]

Selling Personal Information


Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
[Insert:
  • categories of information sold;
  • instructions on how to opt-out of sale;
  • Whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;
  • If you provide a financial incentive to sell information, provide information about what that incentive is.]

Your rights


GDPR


If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA


If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies


A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store


Name Function Duration

_ab Used in connection with access to admin. 2y
_secure_session_id Used in connection with navigation through a storefront. 24h
_shopify_country Used in connection with checkout. session
_shopify_m Used for managing customer privacy settings. 1y
_shopify_tm Used for managing customer privacy settings. 30min
_shopify_tw Used for managing customer privacy settings. 2w
[highlight=transparent]_storefront_u Used to facilitate updating customer account information. 1min[/highlight]
[highlight=transparent]_tracking_consent Tracking preferences. 1y[/highlight]
[highlight=transparent]c Used in connection with checkout. 1y[/highlight]
[highlight=transparent]cart Used in connection with shopping cart. 2w[/highlight]
[highlight=transparent]cart_currency Used in connection with shopping cart. 2w[/highlight]
[highlight=transparent]cart_sig Used in connection with checkout. 2w[/highlight]
[highlight=transparent]cart_ts Used in connection with checkout. 2w[/highlight]
[highlight=transparent]cart_ver Used in connection with shopping cart. 2w[/highlight]
[highlight=transparent]checkout Used in connection with checkout. 4w[/highlight]
[highlight=transparent]checkout_token Used in connection with checkout. 1y[/highlight]
[highlight=transparent]dynamic_checkout_shown_on_cart Used in connection with checkout. 30min[/highlight]
[highlight=transparent]hide_shopify_pay_for_checkout Used in connection with checkout. session[/highlight]
[highlight=transparent]keep_alive Used in connection with buyer localization. 2w[/highlight]
[highlight=transparent]master_device_id Used in connection with merchant login. 2y[/highlight]
[highlight=transparent]previous_step Used in connection with checkout. 1y[/highlight]
[highlight=transparent]remember_me Used in connection with checkout. 1y[/highlight]
[highlight=transparent]secure_customer_sig Used in connection with customer login. 20y[/highlight]
[highlight=transparent]shopify_pay Used in connection with checkout. 1y[/highlight]
[highlight=transparent]shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value[/highlight]
[highlight=transparent]storefront_digest Used in connection with customer login. 2y[/highlight]
[highlight=transparent]tracked_start_checkout Used in connection with checkout. 1y[/highlight]
[highlight=transparent]checkout_one_experiment Used in connection with checkout. session[/highlight]


Reporting and Analytics


Name Function Duration




[highlight=transparent]_landing_page Track landing pages. 2w[/highlight]
[highlight=transparent]_orig_referrer Track landing pages. 2w[/highlight]
[highlight=transparent]_s Shopify analytics. 30min[/highlight]
[highlight=transparent]_shopify_d Shopify analytics. session[/highlight]
[highlight=transparent]_shopify_s Shopify analytics. 30min[/highlight]
[highlight=transparent]_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min[/highlight]
[highlight=transparent]_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min[/highlight]
[highlight=transparent]_shopify_y Shopify analytics. 1y[/highlight]
[highlight=transparent]_y Shopify analytics. 1y[/highlight]
[highlight=transparent]_shopify_evids Shopify analytics. session[/highlight]
[highlight=transparent]_shopify_ga Shopify and Google Analytics. session[/highlight]
[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track


Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints


As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
Last updated: [Date]

Navigate the menu to find frequently asked questions

What type of files should I send to print?

If you choose to design the files, we recommend saving as a PDF file. You may also send the file in the following types: JPG, JPEG, TIF, TIFF, and EPS.

We prefer that you send PDF with embedded or outlined fonts. PDF files are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

I want to design my own prints, are templates available?

Absolutely! After your purchase, you can contact us directly and we will be more than happy to provide templates to you. Template file types are JPG & EPS files.

When designing with a template, make sure your color space is CMYK & not RGB

I designed my file, what's next?

Make sure to save the file as requested in the FAQ, email it
over to us & we will perform a “preflight” on it. What will happen?

  • The file will be flattened & checked for transparency
    issues
  • If the color space isn’t CMYK, we will convert it over to
    the color space
  • If the file isn’t sized correctly, we will resize the file
    to the appropriate size.
  • We will email you back a proof for your approval.

Approval Process

If we design the file, we will email you a proof for your
approval. If the file is provided by you, once our preflight checks are
completed, a proof will be emailed to you as well.

It’s important that we get approval on the files being
printed, we will NOT print anything without having written permission to do so.
Once the file has been approved, it will be sent to the press.

If you have any changes after the approval, you must contact
us immediately! We cannot guarantee the file hasn’t been printed yet, but if it
hasn’t been, we will stop production and move from there.

Once the file is approved, any issues related to typo’s
& sizing are no longer Trades Pro’s responsibility. If you discover an
issue after approval & the file needs to be reprinted, the full cost of the
job will be applied.

Turnaround Times

When ordering, there will be two turn times will be given to
you. Here is a breakdown of each:

The first “Turn around time” refers to the time it takes to
print the file. From the time that the order is submitted and approved, the clock
starts. We try our best to get these done before the turnaround time is up,
however, some jobs may take the whole time.

 

The second “shipping time” refers to the time in transit. While
our checkout screen is accurate for shipping according to UPS, this is out of
our control. We will provide a tracking number, however, if there are delays on
the carrier’s part, you will need to contact them regarding it.