Return and Refund Policy
Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photo's must be provided upon request of a refund!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tradesprotraining.com.
Navigate the menu to find frequently asked questions
What type of files should I send to print?
If you choose to design the files, we recommend saving as a PDF file. You may also send the file in the following types: JPG, JPEG, TIF, TIFF, and EPS.
We prefer that you send PDF with embedded or outlined fonts. PDF files are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.
I want to design my own prints, are templates available?
Absolutely! After your purchase, you can contact us directly and we will be more than happy to provide templates to you. Template file types are JPG & EPS files.
When designing with a template, make sure your color space is CMYK & not RGB
I designed my file, what's next?
Make sure to save the file as requested in the FAQ, email it
over to us & we will perform a “preflight” on it. What will happen?
- The file will be flattened & checked for transparency
issues - If the color space isn’t CMYK, we will convert it over to
the color space - If the file isn’t sized correctly, we will resize the file
to the appropriate size. - We will email you back a proof for your approval.
Approval Process
If we design the file, we will email you a proof for your
approval. If the file is provided by you, once our preflight checks are
completed, a proof will be emailed to you as well.
It’s important that we get approval on the files being
printed, we will NOT print anything without having written permission to do so.
Once the file has been approved, it will be sent to the press.
If you have any changes after the approval, you must contact
us immediately! We cannot guarantee the file hasn’t been printed yet, but if it
hasn’t been, we will stop production and move from there.
Once the file is approved, any issues related to typo’s
& sizing are no longer Trades Pro’s responsibility. If you discover an
issue after approval & the file needs to be reprinted, the full cost of the
job will be applied.
Turnaround Times
When ordering, there will be two turn times will be given to
you. Here is a breakdown of each:
The first “Turn around time” refers to the time it takes to
print the file. From the time that the order is submitted and approved, the clock
starts. We try our best to get these done before the turnaround time is up,
however, some jobs may take the whole time.
The second “shipping time” refers to the time in transit. While
our checkout screen is accurate for shipping according to UPS, this is out of
our control. We will provide a tracking number, however, if there are delays on
the carrier’s part, you will need to contact them regarding it.