Shipping Policy
Shipping policy
We have 3 and 4 working days handling time before our products are shipped out. Our team tries it's best to ship out your purchases within 24 hours or next day. If the purchase falls on a Saturday after 11am, we will most likely ship the product out on Monday.
Our team does not control the delivery timeframe. We cannot control any delays caused by the USPS, UPS, Fedex, or DHL If you have any questions, email us at support@tradesprotraining.com.
Our products are usually shipped out in 24-48 Hours. Our products take 10-20 business days for delivery.
Our Return Policy
For returns, any custom based product that was approved by you, we cannot issue a refund. If the file was approved, one or more of the following criteria must be met:
The quality of the printed product is not resembling the file provided to you.
There was damage to the shipment. I.E the box arrived opened and the product is missing.
If the following criteria is met, you can request a return up to 5 business days from the date of delivery. All refunds must have photos supporting the claim of your statement.
Returns will not be approved if the file you provided to us wasn't print ready. For more information on print ready files, please contact us via email.
support@tradesprotraining.com
You will receive a full product refund, not including shipping. Refunds will be applied to the card or PayPal account you used to make the original purchase. Refunds will be issued within 10 business days of receipt of the product.
Any shipping problems—for example, missing or incorrect items—must be reported within 72 hours of receiving your package. If you have any questions, email us at support@tradesprotraining.com.
Navigate the menu to find frequently asked questions
What type of files should I send to print?
If you choose to design the files, we recommend saving as a PDF file. You may also send the file in the following types: JPG, JPEG, TIF, TIFF, and EPS.
We prefer that you send PDF with embedded or outlined fonts. PDF files are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.
I want to design my own prints, are templates available?
Absolutely! After your purchase, you can contact us directly and we will be more than happy to provide templates to you. Template file types are JPG & EPS files.
When designing with a template, make sure your color space is CMYK & not RGB
I designed my file, what's next?
Make sure to save the file as requested in the FAQ, email it
over to us & we will perform a “preflight” on it. What will happen?
- The file will be flattened & checked for transparency
issues - If the color space isn’t CMYK, we will convert it over to
the color space - If the file isn’t sized correctly, we will resize the file
to the appropriate size. - We will email you back a proof for your approval.
Approval Process
If we design the file, we will email you a proof for your
approval. If the file is provided by you, once our preflight checks are
completed, a proof will be emailed to you as well.
It’s important that we get approval on the files being
printed, we will NOT print anything without having written permission to do so.
Once the file has been approved, it will be sent to the press.
If you have any changes after the approval, you must contact
us immediately! We cannot guarantee the file hasn’t been printed yet, but if it
hasn’t been, we will stop production and move from there.
Once the file is approved, any issues related to typo’s
& sizing are no longer Trades Pro’s responsibility. If you discover an
issue after approval & the file needs to be reprinted, the full cost of the
job will be applied.
Turnaround Times
When ordering, there will be two turn times will be given to
you. Here is a breakdown of each:
The first “Turn around time” refers to the time it takes to
print the file. From the time that the order is submitted and approved, the clock
starts. We try our best to get these done before the turnaround time is up,
however, some jobs may take the whole time.
The second “shipping time” refers to the time in transit. While
our checkout screen is accurate for shipping according to UPS, this is out of
our control. We will provide a tracking number, however, if there are delays on
the carrier’s part, you will need to contact them regarding it.